Principles of Customer Service
JSXPRCD1Sâ13
Type: Part Time
Subject: Distance Learning
Level: 2
Start Date: 31 August 2021
Fee: 0
What can this course lead to
Learners who achieve this qualification could progress to:
• NCFE Level 2 Diploma in Customer Service
• NCFE Level 3 Certificate in Principles of Customer Service
• NCFE Level 3 Diploma in Customer Service
• NCFE Level 4 NVQ Diploma in Customer Service
It may also be useful to learners studying qualifications in the following
sector areas:
• Travel and Tourism
• Sport, Leisure and Recreation
• Retail
• Health Public Service and Care
• Engineering and Manufacturing Technologies
• Arts, Media and Publishing
Course Length
Up to 16 weeks
Level
Level 2
Who is it for
This
qualification provides the underpinning knowledge required by employees to work
in a range of customer service roles. Learners will have essential knowledge of
how to carry out tasks such as managing information and supporting events.
What is covered
Mandatory units:
Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations
Plus 4 optional units:
·
Understand how to communicate with
customers
·
Understand how to resolve problems and
deliver customer service to challenging customers
·
Understand how to develop customer
relationships
·
Understand how to develop working
relationships with colleagues
Interview Skills Assessment
Responses
to questions to be marked by a dedicated tutor and feedback to provided via
online course portal.