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Principles of Customer Service

JSXPRCD1S–13

Type: Part Time

Subject: Distance Learning

Level: 2

Start Date: 31 August 2021

Fee: 0

What can this course lead to

Learners who achieve this qualification could progress to:
• NCFE Level 2 Diploma in Customer Service
• NCFE Level 3 Certificate in Principles of Customer Service
• NCFE Level 3 Diploma in Customer Service
• NCFE Level 4 NVQ Diploma in Customer Service
It may also be useful to learners studying qualifications in the following
sector areas:
• Travel and Tourism
• Sport, Leisure and Recreation
• Retail
• Health Public Service and Care
• Engineering and Manufacturing Technologies
• Arts, Media and Publishing

Course Length

Up to 16 weeks

Level

Level 2

Who is it for


This
qualification provides the underpinning knowledge required by employees to work
in a range of customer service roles. Learners will have essential knowledge of
how to carry out tasks such as managing information and supporting events.

What is covered


Mandatory units:
Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations

Plus 4 optional units:
·
Understand how to communicate with
customers
·
Understand how to resolve problems and
deliver customer service to challenging customers
·
Understand how to develop customer
relationships
·
Understand how to develop working
relationships with colleagues

Interview Skills Assessment


Responses
to questions to be marked by a dedicated tutor and feedback to provided via
online course portal.

Enrol Online Print Details Any Questions?