Customer Service

PJSXDL2AP–13

What can this course lead to

Learners who achieve this qualification could progress to:
•	NCFE Level 2 Diploma in Customer Service
•	NCFE Level 3 Certificate in Principles of Customer Service
•	NCFE Level 3 Diploma in Customer Service
•	NCFE Level 4 NVQ Diploma in Customer Service 
It may also be useful to learners studying qualifications in the following
sector areas:
•	Travel and Tourism
•	Sport, Leisure and Recreation
•	Retail
•	Health Public Service and Care
•	Engineering and Manufacturing Technologies
•	Arts, Media and Publishing

Course Length

Up to 16 weeks

Level

Level 2

Who is it for

This
qualification provides the underpinning knowledge required by employees to work
in a range of customer service roles. Learners will have essential knowledge of
how to carry out tasks such as managing information and supporting events.

What will I need

You must be 19 or over to be able to apply for this course

What is covered

Mandatory units:
Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations

Plus 4 optional units:
·
Understand how to communicate with
customers
·
Understand how to resolve problems and
deliver customer service to challenging customers
·
Understand how to develop customer
relationships
·
Understand how to develop working
relationships with colleagues

Interview Skills Assessment

Responses
to questions to be marked by a dedicated tutor and feedback to provided via
online course portal.

Application and costs

This course has no cost, however this is dependant on your circumstances, please contact Jobsmart for more information and to confirm your eligibility