Workplace Violence and Harassment

PJSXDL2AP–45

What will I need

You must be 19 or over to be able to apply for this course.

Other details

For more information contact Jobsmart on:
Tel: 01733 863068
Email: jobsmart@peterborough.ac.uk

Level

2

Course Length

Up to 16 weeks

Who is it for

Workplace violence and Harassment can have huge consequences for
employers, employees and the work environment. The Trades Union Congress (TUC)
estimates that 29% of people have been bullied at work, and more than 1 in 3
people who report being bullied leave their job because of it. Understanding
about effective communication and ways to reduce conflict in the workplace will
help to create a more positive working environment, benefiting both employers
and employees, and improving job satisfaction, health and well–being, and
productivity
This qualification is suitable for learners aged 19 and above. It is designed
for learners who want to increase their knowledge and understanding of Workplace
Violence and Harassment across any sector.

What is covered

This qualification will focus on the study of possible causes of violence
in the workplace and how to reduce the risk of workplace violence and
harassment.

What can this course lead to

Learners who achieve this qualification could progress to:

– NCFE Level 3 Certificate in the Principles of Customer Service
(601/7073/6)

– NCFE Level 3 Diploma in Customer Service (601/3974/2)

– NCFE Level 3 Diploma in Skills for Business: Customer Service
(603/2491/0).

It may also be useful to learners studying qualifications in the following
sectors:

– Retail

– Health

– Public Services and Care

– Business, Administration and Law.