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Customer Service for Health and Social Care Settings Certificate


Type: Distance Learning

Subject: Distance Learning

Level: 2

Start Date: 03 July 2023

Fee: 0

What will I need

You must be 19 or over to be able to apply for this course.

Interview Skills Assessment

You will be assessed via an online portfolio of written work.



Course Length

Up to 16 weeks

Who is it for

This qualification enhances Customer Service in Healthcare, which will
support you when you are dealing with residents,
families, patients and
internal and external customers within the Health and Social Care
This qualification is designed for learners who want to develop an
understanding of how to deliver effective customer service in health and social
care setting. Suitable for learners aged 19 and above.

What is covered

The objectives of this qualification are to help learners:

– Preparing to deliver customer service in health and social care

– Understand how to communicate effectively in a health and social care

– Understand the needs of customers who access health and social care

– Understand teamwork in health and social care

What can this course lead to

Learners who achieve this qualification could progress to:

– Level 2 Certificate in Common Health Conditions

– Level 2 Certificate in Awareness of Mental Health Problems

– Level 2 Certificate in Understanding Working in the Health Sector

– Level 2 Certificate in Preparing to Work in Adult Social Care

– Level 2 Certificate in Working in the Health Sector.

Enrol Online Print Details Any Questions?
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