Call us on 0345 8728722

Level 3 Infrastructure Technician Apprenticeship Standard


Type: Full Time

Subject: Computing and ICT

Level: 3

Start Date: Please contact the Information Centre for start date information

Fee: Please contact the Information Centre for fee information

Course Length

18 months – additional time may be required to complete your independent End–point assessment. You must have a contract of employment for the duration of your Apprenticeship programme.


This is a Level 3 Apprenticeship Standard and is equivalent to A Levels.

There is the opportunity to progress onto a Higher Level/Degree Apprenticeship on successful completion of the independent End–point assessment.

Who is it for

Please only apply for this course if you already have a suitable employer to support you throughout your Apprenticeship. If you do not currently have an employer you can apply for Apprenticeship vacancies by visiting–vacancies

Do you have an interest in computers and the internet?
Are you looking to start a career in IT or up skill for an existing role?

An Infrastructure Technician provides support to internal and external customers, support them to be operation and productive in their own role using various hardware, software and communication technologies. To become an Infrastructure Technician Apprentice you will need to have the ability to find answers and solve problems as part of a team or as an individual. You will need to have good communication skills and also have a willingness to learn new techniques and methods as well as focus on the task in hand.

As an Apprentice you could be working in job roles such as; Help Desk Technician, First or Second Line Support, Infrastructure Technician or Network Support.

You can apply for an Apprenticeship if you are living in England, over 16 and not in full–time education. You must be in paid employment for the duration of your Apprenticeship, you cannot be self–employed or a volunteer. Employers must pay you the minimum Apprenticeship wage or more, for a minimum of 30 hours a week.

Interview Skills Assessment

All candidates will be invited to a pre interview with the Apprenticeship Recruitment Officers and will take part in an initial assessment for English and Maths. You may also be required to complete an aptitude test based on your current IT Skills.

We strongly recommend all candidates also complete a minimum of 2 weeks work experience with their employer prior to the start of the Apprenticeship to ensure the organisation meets your needs.

What will I need

Individual employers will set selection criteria, but it is likely to include 5 GCSEs at grade C/4 and above including English and Maths and Science or a Technology subject; a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT Skills.

You will also require a suitable supportive employer who will guide you through your Apprenticeship. If you do not have an employer already you can apply for Apprenticeship vacancies are advertised on our website ––vacancies/

We strongly advise you to complete a minimum of 2 weeks work experience with your employer prior to the start of your Apprenticeship to ensure it is a suitable organisation for your needs.

What is covered

Infrastructure Technician Apprentices will complete five different knowledge modules: 
• Module 1: Networking and Architecture – Networking is the fundamental infrastructure business need to remain efficient and this module will provide you with training on the full range of concepts, approached and techniques of networking and architecture.
• Module 2: Mobile and Operating Systems – In this knowledge module you will validate your expertise and knowledge of fundamental Windows devices – enterprises mobility, device configuration, and data access and management.
• Module 3: Cloud Service – You will learn about cloud systems for storage and sharing as a secure and flexible way to manage business processes which is becoming the standard for businesses. You will be training on install and maintaining cloud systems in a business environment.
• Module 4: Coding and Logic – You will develop an understanding of algorithms, data structure and how to work/strict at command line, particularly when supporting server work. You will be introduced to fundamentals of software development.
• Module 5: Business Processes – In this module you will develop your understanding about security legislation/standards, business processes, principles and techniques that relate to, and impact on the infrastructure of a business.

Throughout the programme you will also acquire the knowledge, learner skills and develop industry specific professional behaviours. You will work on all aspect of hardware installation, maintenance, troubleshooting and providing technical customer care. You will be stretched to develop skills such as; logical and creative thinking, analytical, problem solving, independent working and using initiative, working with stakeholder, effective communication, security and professional standard.

You will also complete a work–based portfolio showcasing the skills you have learnt on the course in a work–based environment, as well as an End–point assessment in the last 2–3 months of the programme – consisting of a synoptic project undertaken in the classroom and an assessment interview.

As an Apprentice you will be expected to attend college 1 day a week as part of your ongoing 20% off–the–job training. Additional off–the–job training hours are expected to be completed within the workplace, however you may be asked to complete tasks at home via Google Classroom and One–file.

Please note you may also be asked to complete additional English and Maths qualification as part of the Apprenticeship programme.

How is the course assessed

As well as being assessed continually throughout your Apprenticeship course, all Apprentices are required to complete an End–point Assessment in order to complete their qualification.

The EPA is conducted independently to your employer and Peterborough Regional College and is designed to test whether you have gained the skills, knowledge and behaviours outline in the Infrastructure Technician Apprenticeship Standard. You will be graded according to your individual performance.

Throughout the duration of your Apprenticeship you will complete 5 modules which include various assessments, only when these have been completed can your assessor and employer agree to put your forward for the 'Gateway'. This gateway allows you to focus on and prepare for your EPA in order to complete your Apprenticeship. During this time your employer will be expected to support you to prepare for your EPA through regular training.

The final EPA includes a combination of summative portfolio, synoptic projects, knowledge tests, interview, employer reference and case study presentation.

Throughout the Apprenticeship it is your responsibility with the help from your employer, assessor and college tutors to ensure you are ready for your final independent EPA.

More information about your EPA will be given to you by your Assessor at the Apprenticeship Sign Up.

What can this course lead to

You don't have to stop at a Level 3 Apprenticeship; you can carry on at work and earn promotion, or progress to onto higher level Apprenticeships or full time education at college or university. Possible future job roles could include; IT Technician, IT Support and Data Administration.

You will receive your Institute of Apprenticeships (IfA) certificate and a City & Guilds statement of achievement for your End–point assessment.

This Apprenticeship is recognised for entry onto the register of IT Technicians confirming SFIA Level 3 professional competence and those completing the Apprenticeship are eligible to apply for registration.

Are there any additional costs

Learners may need to purchase uniform and/or equipment depending on the employer.

Other details

Reality check!
Working in a business environment, it is important you are professional both in your manner and dress. Some offices are based in industrial sites or business parks on the outskirts of Peterborough so you will need to think about how you will travel to work and the travel costs. Also due to the nature of work, working outside of office hours could be required.

An Apprentice will work on average 30–37 hours a week, this may vary throughout the year dependent on seasonal trends and workloads.

An employed status Apprentice you will:
• Earn a wage – the national minimum wage for Apprentices is £4.15 an hour, although many Apprentices earn more than this. Please note you must be a paid employee of the business, you cannot be self–employed or a volunteer.
• Have a contract of employment – this must be given to you at the start of your employment.
• Get paid holidays – these will be detailed in your contract of employment.
• Receive training – it is crucial to the success of your Apprenticeship that your employer supports you with regular training. The Apprenticeship standard states you must complete a minimum of 20% off–the–job training which can also include training at Peterborough Regional College and training in the salon. You will also be expected to build a portfolio and complete tasks on One–file and Google Classrooms.
Apply Online
(not currently available)
Print Details Any Questions?