Support available to students
We recognise that the school environment which you are used to is very different to college life. If you choose to study with us we will encourage you to take responsibility for your own learning as you would in a work or university environment.
All of our tutors are experienced in working within the industry in which they are teaching, and our facilities are designed and constantly updated to provide you with a realistic working environment, fully preparing you for the employment market!
Through our various services we can provide a network of support to help you get the most out of your course.
Support available to you:
- Financial support
- Inspire Education Group Educational Trust
- Health and wellbeing
- Careers advice
- Learning Support and SEND
- Mentoring support
- Advice on housing, benefits, substance abuse and relationships
- Youth Work Team
- Jobsmart employment service
- Parent/Carer Guidance
For students to pay for the following:
- Kits & Trips
- Print Credits
- Locker Deposits
- EBS Checks
The WisePay App is available for download from the App Store, Galaxy Store and Google Pay.
To activate your app you will require an ‘Organisation Code’.
The ‘Organisation Code’ for Peterborough College is: 79746541
Below are some FAQs that can answer some of the questions you may have. There are in-depth guides further below for the app and website.
Q – I HAVEN’T RECIEVED MY LOGIN DETAILS, CAN THEY BE RESENT?
A – The initial login details email will have been sent to the email you used at enrolment. Please check this email first. if you cannot find it then please email email@example.com requesting the details again.
Q – MY USERNAME AND PASSWORD ARE NOT WORKING, WHY IS THIS?
A – Wisepay is case sensitive so if your username is all CAPS then you should enter it that way. Your initial password is upper and lower case so you will need to enter this as seen. A useful tip is to copy and paste the details as there is no room for human error.
Q – THE WISEPAY WEBSITE DOESN’T SEEM TO LET ME LOGIN, WHY IS THIS?
A – Students tend to find more success logging in through the app rather than the website. You’ll need an organisation code (79746541), as well as the login details already provided to you.
Q – I HAVE RECENTLY ENROLLED BUT HAVE NOT RECIEVED MY LOGIN DETAILS?
A – There is a bit of a delay time between enrolling and logins being sent. You can email firstname.lastname@example.org requesting the login details so we are aware.
Q – I AM A RETURNING STUDENT AND HAVE FORGOTTEN MY PASSWORD, CAN THIS BE RESET?
A – You need to navigate to the Wisepay student portal/app and select ‘Forgotten Password?’. You will receive a link to the same email address as your username. If you do not know your username you will need to email email@example.com.
Q – THE PAYMENT ITEM I NEED TO PAY FOR IS NOT ON WISEPAY, WHY IS THIS?
A – You need to inform your lecturer that the payment item isn’t on Wisepay and the lecturer needs to get in contact with firstname.lastname@example.org so we can be given the appropriate details to set this up.